Frequently Asked Questions

No. You can browse listings without creating an account. You will need an account to use features such as messaging and saving listings.

Open the eBike listing and use the Contact Seller button. Your conversation will appear in Messages so you can keep the enquiry in one place.

No. Just eBikes is a marketplace that connects buyers with private sellers and retailers. The seller shown on the listing is responsible for the eBike, its description and the transaction.

Retailer listings are connected to a Retailer Shopfront. Private listings are connected to an individual seller profile.

Yes. When you are signed in, you can save listings and return to them later from your Saved eBikes area.

Delivery arrangements are made directly with the seller. Listings can show available options such as local pickup, local delivery, free shipping or Australia-wide delivery.

Check the frame, brakes, drivetrain, wheels, tyres, motor, display, charger and general condition. Ask about servicing, crashes, modifications and battery history. A test ride and professional inspection are worthwhile for higher-value purchases.

Battery condition can have a major effect on an eBike's value. Ask about age, approximate usage, charging habits, replacement history and expected range. Battery capacity will naturally decline over time.

That is up to the seller. For private sales, agree on a safe location and any identification or security arrangements before the test ride.

Sellers can mark listings as Sold. If a listing still appears available but the seller tells you it has sold, avoid sending payment and continue searching.

Create an account, choose Sell, enter the eBike details, upload your photos, review the listing and publish it.

Standard initial publication is free through 31 December 2026 under the launch offer. The normal Standard price is $29, and Featured listings remain $49.

A Standard listing appears in the marketplace normally. A Featured listing receives additional visibility in Featured areas of Just eBikes for the applicable feature period.

Yes. You can manage your own listings from the Dashboard and update the details when needed.

Yes. Multiple images are supported. Use clear, recent photos and include enough angles to give buyers a good understanding of the eBike's condition.

Buyers contact you through Just eBikes Messages from the listing. Keeping the conversation inside the marketplace makes it easier to keep track of enquiries.

Yes. Once the eBike has sold, update the listing status so buyers know it is no longer available.

Include an accurate title, brand, model, condition, price, battery information, motor information, estimated range, location, delivery options and a useful description. Mention known damage, modifications or faults clearly.

Yes, provided the listing accurately describes the conversion or modifications. Buyers should be told about motor power, battery setup and whether the bike is intended for public-road or private/off-road use.

A Retailer account is designed for eBike businesses that regularly list stock. Retailers can have a public Shopfront containing business information, eBike inventory and Parts & Accessories.

The Retailer subscription is $99 per month and includes 10 listing credits each month.

Credits are used when a retailer publishes marketplace inventory. Standard eBike listings are free through 31 December 2026 under the launch offer. Featured eBike listings remain 2 credits.

Yes. Additional packs of 10 credits are available for $99.

Unused subscription credits can roll over for up to three months, subject to the current Just eBikes credit rules.

Yes. Retailers can list both new and used stock, provided each listing accurately describes its condition.

A Shopfront can show your business identity, logo, cover image, location, website, business details, eBike inventory and Parts & Accessories.

Yes. A retailer account can still have personal activity, but business inventory should be clearly associated with the Retailer Shopfront.

Yes. Customers can contact retailers in relation to listings and Shopfront inventory through the messaging experience available on Just eBikes.

Parts & Accessories are currently intended for Retailer accounts.

Retailers can list items such as batteries, chargers, helmets, locks, racks, panniers, tyres, wheels, motors, displays, controllers, brakes, seats, child seats, tools and related eBike accessories.

Open the product page and use the Contact Retailer option to ask about compatibility, availability, pickup or delivery.

Parts & Accessories listings are designed as reusable retailer inventory and do not expire in the same way as a typical private eBike listing.

Not currently. During the initial marketplace phase, product enquiries and purchases are handled directly with the retailer rather than through a Just eBikes checkout.

Retailers can manage quantity and listing status from their Dashboard. Always confirm current availability with the retailer before making arrangements.

An account lets you list eBikes, save listings, manage your inventory, send and receive messages and access your Dashboard.

Open Messages from your Dashboard or navigation. Your existing buyer and seller conversations will appear there.

Just eBikes includes marketplace notifications for relevant account activity. Keep your account details current so you do not miss important enquiries.

Use the Forgot password link on the sign-in page and follow the password reset instructions sent to your account email.

Yes. Account and profile information can be managed through your Dashboard settings and profile areas where available.

Only information intentionally displayed in a public profile, listing or Retailer Shopfront is intended to be publicly visible. Buyers should use Just eBikes Messages where possible.

No. Unless explicitly stated otherwise, Just eBikes does not physically inspect or certify individual listings. Buyers should make their own assessment before purchasing.

No. Just eBikes provides the marketplace platform. Buyers and sellers remain responsible for evaluating each other and for the transaction they enter into.

Ask detailed questions, inspect the eBike, meet in a safe location, avoid unusual payment requests and do not send money if something does not feel right. For expensive eBikes, consider a professional inspection.

Do not send money or personal information. Stop the transaction and report the listing or contact Just eBikes support.

No. Australian road-use rules vary depending on the eBike's motor output, assistance system, speed and state or territory requirements. Some high-powered or throttle-operated bikes may only be suitable for private property or off-road use.

Road-use eBikes must comply with the applicable Australian and state or territory rules for use on public roads and paths. Higher-powered or otherwise non-compliant eBikes may be intended for private property or designated off-road use only.

First try to resolve the issue directly with the seller. Keep relevant messages, receipts and listing information. If you believe a listing or account breaches marketplace rules, contact Just eBikes.

If you see misleading, inappropriate or suspicious marketplace content, contact Just eBikes support with the listing details so it can be reviewed.